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dc.contributor.authorKocaoğlu, Batuhan
dc.contributor.authorAcar, A. Zafer
dc.date.accessioned2021-06-05T19:56:56Z
dc.date.available2021-06-05T19:56:56Z
dc.date.issued2016
dc.identifier.issn1742-7967
dc.identifier.urihttps://doi.org/10.1504/IJLSM.2016.073968
dc.identifier.urihttps://hdl.handle.net/20.500.12960/401
dc.description2-s2.0-84953425790en_US
dc.description.abstractIn today's intensely competitive business environment improvement in sales order cycle time is vital for the company's success. Controlling credits and measuring payment, especially crucial for a SME to manage its cash flow more efficiently, and to gain customer satisfaction, as well. So, the order management process should be robustly designed and optimally controlled. Thus, to gain superior performance firms must initiate new process development activities using information systems in order to find new methods of improving sales order cycle time. The purpose of this study is to develop a more efficient order management process for a SME also that can be generalised for the others. This process development aims to strike an appropriate balance between measuring lost times and managing customer credit limits. In this study, after analysing the pre-sales process of a focal SME, a framework is developed that is compatible with the current ERP system and can measure required metrics. Copyright © 2016 Inderscience Enterprises Ltd.en_US
dc.language.isoengen_US
dc.publisherInderscience Publishersen_US
dc.relation.ispartofInternational Journal of Logistics Systems and Managementen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectCustomer Orderen_US
dc.subjectEnterprise Resource Planningen_US
dc.subjectERPen_US
dc.subjectLogistics Systemen_US
dc.subjectManagement İnformation Systemsen_US
dc.subjectMISen_US
dc.subjectOrder To Cashen_US
dc.subjectPDen_US
dc.subjectProcess Developmenten_US
dc.subjectSales Order Cycleen_US
dc.subjectSMEen_US
dc.subjectSystem Managementen_US
dc.titleProcess development in customer order information systems to gain competitive advantage: A SME case studyen_US
dc.typearticleen_US
dc.departmentİktisadi ve İdari Bilimler Fakültesi, Yönetim Bilişim Sistemleri Bölümüen_US
dc.departmentİktisadi ve İdari Bilimler Fakültesi, Lojistik Yönetimi Bölümüen_US
dc.department-tempKocaoglu, B., Department of Logistics, Okan University, Istanbul, Turkey; Acar, A.Z., International Logistics and Transportation Department, Piri Reis University, Istanbul, Turkeyen_US
dc.contributor.institutionauthorKocaoğlu, Batuhan
dc.contributor.institutionauthorAcar, A. Zafer
dc.identifier.doi10.1504/IJLSM.2016.073968
dc.identifier.volume23en_US
dc.identifier.issue2en_US
dc.identifier.startpage209en_US
dc.identifier.endpage230en_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US


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