A methodology proposal for supplier performance evaluation: Fuzzy DEMATEL method with sustainability integrated SCOR model

Abstract

Overall performance of an organization’s supply chain depends on each one of the coordinated and collaborated chain partners’ performance. Therefore, supplier evaluation and development is a prerequisite that should be accomplished, since the performance of the suppliers, as the up-stream actors, will affect the competitiveness of the entire supply chain. SCOR is a reference model that is widely used for evaluating and comparing supply chain activities and performance. The model provides a framework of standard processes to guide architecture, standard metrics to measure the performance and management practices and technology to lead supply chain partners. The performance section of the model focuses on five performance attributes: reliability, responsiveness and agility for customers; costs and asset management efficiency for internal. Each attribute has a group of metrics to measure the related performance. Although the SCOR model provides various metrics related to both operational and financial performance, it lacks the ability to measure environmental as well as social aspects. This is a handicap since the requirements for the sustainable performance management of suppliers are becoming increasingly relevant. In this study, the sustainability integrated SCOR model approach is proposed for supplier performance evaluation. The fuzzy DEMATEL method is used in the analyses. The aim of this approach is to analyze and reveal the causal relationships among performance metrics, and also to prioritize these metrics according to their level of influence. © 2020, Springer Nature Switzerland AG.