The Reasons of Low E-Government Take-Up in Europe: An Exploratory Analysis

Abstract

Despite the efforts in terms of policies and investments, take-up of e-government services is slow, obscuring the overall benefits of e-government itself and still far from satisfactory today. Differences in uptake of e-government services across European countries seem to be independent from the quality and quantity of the supply. The data show a gap between the supply and use of e-government services in general; in other words, suggesting a limited correlation between the provisions of sophisticated e-government services on the one hand and the take-up of e-government services on the other. This signals a broader and diversified situation. To explore the determinants of low e-government take-up in European context, this chapter examines the aggregate data of 29 countries by conducting T-tests and Mann-Whitney U analyses.